IT Infrastructure Managed Services

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Focus on our core business. That is what business leaders are saying today as they need a single point of contact for all of their IT operations. Enterprises want to optimize the hybrid IT environment and they need a partner who can run and maintain their environment in an end to end manner.

HCL can be your trusted partner in your IT transformational journey. We have the technological prowess, expertise and best practices for monitoring and management of your hybrid environment. We can manage platforms and devices across the infrastructure, network and cloud to provide a single point of contact with round the clock monitoring and help provide high availability.

End User Managed Services:
Services focused on resolving end user issues. This includes efficient incident and problem resolution with focus on user productivity and cost reduction.

Our Offerings:
  • Service Desk
  • Desk-side support & Facility Management
  • Remote Infrastructure Management

Network Managed Services: Improve operational efficiency, network quality and asset utilization. HCL services can take end to end ownership of your network to plan, design and implement and also run day-to-day operations and maintenance.

We manage
  • Managed WAN/LAN servicess
  • Managed VPN services
  • Managed IP telephony services
  • VoIP management
  • Wireless Network Management
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Data Center Managed Services: Optimize, run, and transform your data center, HCL has the legacy and experience to help businesses design, transform, and streamline data center operations for improved efficiencies.

We do
  • Server/OS management
  • Storage—SAN/NAS management
  • Backup & Information Management Services

Managed Security Services: Round the clock expert monitoring and response services for the most complex environments. Our services offer real-time risk monitoring designed to stop and reduce the impact of security breaches anytime and at anyplace

  • Managed firewall service
  • Managed IDS/IPS service
  • Unified threat management
  • Log management
  • Antivirus/anti-spam
  • Secure Web gateway management
  • Managed security information and event management
  • Infrastructure and Endpoint Security Services

IT Service Management

As enterprises grows, it is important to provide timely and fast information to remote locations or branch offices. We offer the only solution that takes a Top-Down approach that begins where business and technology intersect, and encompasses every layer of the stack that supports these outcomes. The key to delivering superior online experiences for your users and customers requires analyzing performance from their perspective and measuring applications as a whole instead of a siloed collection of devices and servers. Unfortunately, in the past this could only be achieved by purchasing multiple expensive specialty point solutions and months of manual effort.

Manage what matters now with the only enterprise management solution that takes a heterogeneous, top-down approach to managing the entire IT stack via business service views that span your global enterprise.

  • Top-down approach that aligns the IT environment with how it provides critical services, supports the business and growth.
  • Predictive Analytics by service that reduces over/under investments in technology supporting the business.
  • True global service views aggregated in a single enterprise dashboard.
  • Analysis of the financial cost of an service degradation and its impact.
  • ONLY solution that combines Administrative, Operational and Continuous Control Monitoring (CCM) for complete IT compliance management.